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Frequently Asked Questions
Getting Started
Account & Login
Purchases & Access
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Refunds & Guarantee
Technical Support
Getting Started
How do I create an account?
What payment methods do you accept?
Is there a free trial available?
Do you have a guarantee?
Account & Login
Can't log in to my account
How do I change or reset my password?
I can't find the content I purchased in my account
Purchases & Access
How do I access the summit I purchased?
What’s included in my bundle or lifetime access?
When will I receive confirmation emails or access details?
How do I access the video transcripts?
Billing & Subscription
I was charged twice / duplicate charge
Can I get a refund?
How do I manage or cancel my subscription renewal?
How do I update my payment details?
Refunds & Guarantee
What is your refund policy?
How long does a refund take to process?
Are there any fees for refunds?
What does your guarantee cover?
How do I claim the guarantee?
Technical Support
Videos aren’t playing or are stuck loading
I’m seeing “This page does not exist” (404)
I didn’t receive confirmation or password reset emails