Conflict Resolution in Medicine: From Avoidance to Transformation with Dr. Lee Sharma
1 month ago
- Conflict is a vital sign, not an illness. It signals something important that needs attention and, when handled well, can lead to creative solutions and stronger relationships.
- “Tell me your story” is one of the most effective ways to lower defenses and create understanding, far more powerful than asking “Why do you feel that way?”
- Investing a small amount of time to listen and repair relationships saves far more mental energy in the long run and reduces the likelihood of escalation, including patient complaints or lawsuits.
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