Full Transcript Introduction and guest welcome 0:03 Most founders think growth comes from 0:03 Most founders think growth comes from louder marketing or one lucky investor 0:06 louder marketing or one lucky investor 0:06 louder marketing or one lucky investor intro. But in healthcare, the biggest 0:09 intro. But in healthcare, the biggest 0:09 intro. But in healthcare, the biggest wins often come quietly by solving 0:12 wins often come quietly by solving 0:12 wins often come quietly by solving painful workflow problems so well that 0:15 painful workflow problems so well that 0:15 painful workflow problems so well that the market cannot ignore you. Today's 0:18 the market cannot ignore you. Today's 0:18 the market cannot ignore you. Today's guest, CEO of Zels, Mike Masheri did 0:23 guest, CEO of Zels, Mike Masheri did 0:23 guest, CEO of Zels, Mike Masheri did exactly that, building a platform 0:25 exactly that, building a platform 0:25 exactly that, building a platform trusted by leading healthcare system and 0:28 trusted by leading healthcare system and 0:28 trusted by leading healthcare system and ultimately acquired by Samsung. 0:32 ultimately acquired by Samsung. 0:32 ultimately acquired by Samsung. Healthcare entrepreneurs, are you ready 0:34 Healthcare entrepreneurs, are you ready 0:34 Healthcare entrepreneurs, are you ready to rewrite the rules for your business 0:36 to rewrite the rules for your business 0:36 to rewrite the rules for your business so you can have more time off, a great 0:38 so you can have more time off, a great 0:38 so you can have more time off, a great team, and more income while creating a 0:41 team, and more income while creating a 0:41 team, and more income while creating a positive social impact? Then you are in 0:45 positive social impact? Then you are in 0:45 positive social impact? Then you are in the right place. Welcome to the 0:47 the right place. Welcome to the 0:47 the right place. Welcome to the provider's edge. I'm your host, Sabrina 0:49 provider's edge. I'm your host, Sabrina 0:50 provider's edge. I'm your host, Sabrina Rambach. I'm a provider, an 0:51 Rambach. I'm a provider, an 0:51 Rambach. I'm a provider, an international peak performance keynote 0:53 international peak performance keynote 0:53 international peak performance keynote speaker, and a best-selling author. 0:55 speaker, and a best-selling author. 0:55 speaker, and a best-selling author. Let's open the gateway to profitability
Zels and Samsung acquisition 0:58 Let's open the gateway to profitability 0:58 Let's open the gateway to profitability for you. Today, my guests and I helps 1:01 for you. Today, my guests and I helps 1:01 for you. Today, my guests and I helps healthcare entrepreneurs and startup 1:03 healthcare entrepreneurs and startup 1:03 healthcare entrepreneurs and startup founders like you break through barriers 1:06 founders like you break through barriers 1:06 founders like you break through barriers so you can control your business, 1:07 so you can control your business, 1:08 so you can control your business, control your life, and control your 1:10 control your life, and control your 1:10 control your life, and control your future. This is your defining moment to 1:12 future. This is your defining moment to 1:12 future. This is your defining moment to be a disruptor in healthcare. 1:20 I held that every year we have all the 1:20 I held that every year we have all the innovations, leaders, founders, 1:23 innovations, leaders, founders, 1:23 innovations, leaders, founders, creators, and all the investments coming 1:26 creators, and all the investments coming 1:26 creators, and all the investments coming together to think about what can we 1:28 together to think about what can we 1:28 together to think about what can we change, what can we collaborate on. 1:29 change, what can we collaborate on. 1:29 change, what can we collaborate on. There's so many things we can do, but 1:31 There's so many things we can do, but 1:31 There's so many things we can do, but there's only so much we can do together. 1:34 there's only so much we can do together. 1:34 there's only so much we can do together. So, let's be focused and then create and 1:37 So, let's be focused and then create and 1:37 So, let's be focused and then create and have fun while we're in a process. So, 1:40 have fun while we're in a process. So, 1:40 have fun while we're in a process. So, we have Michael here with us. What 1:42 we have Michael here with us. What 1:42 we have Michael here with us. What really brought you to help this year? 1:44 really brought you to help this year? 1:44 really brought you to help this year? Well, we work with a number of hospital 1:46 Well, we work with a number of hospital 1:46 Well, we work with a number of hospital systems in the country and then we 1:48 systems in the country and then we 1:48 systems in the country and then we integrate third-party digital health 1:51 integrate third-party digital health 1:51 integrate third-party digital health applications or remote patient 1:52 applications or remote patient 1:52 applications or remote patient monitoring devices or even services such 1:54 monitoring devices or even services such 1:54 monitoring devices or even services such as like Uber rides or meal delivery for 1:56 as like Uber rides or meal delivery for 1:56 as like Uber rides or meal delivery for patient care. So, we work with a broad 1:58 patient care. So, we work with a broad 1:58 patient care. So, we work with a broad range of partners in the ecosystem and 2:01 range of partners in the ecosystem and 2:01 range of partners in the ecosystem and this obviously is a great venue for 2:02 this obviously is a great venue for 2:02 this obviously is a great venue for that. I'm also excited that Samsung just 2:05 that. I'm also excited that Samsung just 2:05 that. I'm also excited that Samsung just bought our company and we announced it 2:08 bought our company and we announced it 2:08 bought our company and we announced it on Friday of the completion and close of 2:10 on Friday of the completion and close of 2:10 on Friday of the completion and close of the transaction. So we roll straight 2:12 the transaction. So we roll straight 2:12 the transaction. So we roll straight into health and we get to see all the 2:14 into health and we get to see all the 2:14 into health and we get to see all the partners and tell them about the vision 2:16 partners and tell them about the vision 2:16 partners and tell them about the vision of what Zelt and Samsung will be 2:18 of what Zelt and Samsung will be 2:18 of what Zelt and Samsung will be creating together. 2:19 creating together. 2:19 creating together. >> Yeah, exactly. It's always that's the 2:22 >> Yeah, exactly. It's always that's the 2:22 >> Yeah, exactly. It's always that's the buildup, right? That's the moment that 2:24 buildup, right? That's the moment that 2:24 buildup, right? That's the moment that we build something, people really 2:26 we build something, people really 2:26 we build something, people really believe in it, not bigger companies 2:28 believe in it, not bigger companies 2:28 believe in it, not bigger companies jumping on because they see the vision 2:30 jumping on because they see the vision 2:30 jumping on because they see the vision of what could be, right? So that being 2:33 of what could be, right? So that being 2:33 of what could be, right? So that being said, what would the next year look like 2:35 said, what would the next year look like 2:35 said, what would the next year look like for you guys? So thrilled by Samsung, 2:37 for you guys? So thrilled by Samsung, 2:37 for you guys? So thrilled by Samsung, you know, global partner, global 2:39 you know, global partner, global 2:39 you know, global partner, global aspirations. But for the next year, 2:42 aspirations. But for the next year, 2:42 aspirations. But for the next year, Samsung's coming up to Seattle. That's 2:43 Samsung's coming up to Seattle. That's 2:43 Samsung's coming up to Seattle. That's where our headquarters are. They're 2:45 where our headquarters are. They're 2:45 where our headquarters are. They're flying in 20 people from Korea and 2:47 flying in 20 people from Korea and 2:47 flying in 20 people from Korea and around the US. And then they're going to 2:49 around the US. And then they're going to 2:49 around the US. And then they're going to present to all of our employees on what 2:51 present to all of our employees on what 2:51 present to all of our employees on what their vision of how healthcare will 2:53 their vision of how healthcare will 2:53 their vision of how healthcare will change the world and Samsung's role, why 2:55 change the world and Samsung's role, why 2:55 change the world and Samsung's role, why they wanted to buy Zelt to complement 2:57 they wanted to buy Zelt to complement 2:57 they wanted to buy Zelt to complement that vision. And then we're having a 2:58 that vision. And then we're having a 2:58 that vision. And then we're having a party and a celebration. So, you know, a 3:01 party and a celebration. So, you know, a 3:01 party and a celebration. So, you know, a little pause in the activity, but then 3:03 little pause in the activity, but then 3:03 little pause in the activity, but then it's going to blend into operational 3:05 it's going to blend into operational 3:05 it's going to blend into operational planning and tech planning and strategy 3:06 planning and tech planning and strategy 3:06 planning and tech planning and strategy and sales and marketing. So, you know, 3:09 and sales and marketing. So, you know, 3:09 and sales and marketing. So, you know, it's going to be operational planning 3:10 it's going to be operational planning 3:10 it's going to be operational planning for what we're going to accomplish. Now, 3:12 for what we're going to accomplish. Now, 3:12 for what we're going to accomplish. Now, again, what Zelt does is we let 3:14 again, what Zelt does is we let 3:14 again, what Zelt does is we let clinicians prescribe relevant digital 3:16 clinicians prescribe relevant digital 3:16 clinicians prescribe relevant digital health applications to patients. So, 3:18 health applications to patients. So, 3:18 health applications to patients. So, we're deeply embedded in the medical 3:19 we're deeply embedded in the medical 3:19 we're deeply embedded in the medical record. So instead of a patient, you 3:21 record. So instead of a patient, you 3:21 record. So instead of a patient, you know, receiving a med, they receive a 3:23 know, receiving a med, they receive a 3:23 know, receiving a med, they receive a suggestion that they should download 3:24 suggestion that they should download 3:24 suggestion that they should download this app that manage their pregnancy or 3:26 this app that manage their pregnancy or 3:26 this app that manage their pregnancy or their diabetes or their mental health or 3:29 their diabetes or their mental health or 3:29 their diabetes or their mental health or this device will help remotely monitor 3:31 this device will help remotely monitor 3:31 this device will help remotely monitor their blood, their blood pressure, their 3:34 their blood, their blood pressure, their 3:34 their blood, their blood pressure, their weight. And so we integrate all these 3:36 weight. And so we integrate all these 3:36 weight. And so we integrate all these different third-party applications and 3:37 different third-party applications and 3:38 different third-party applications and vendors and services that provide this
Remote monitoring and clinical workflows 3:40 vendors and services that provide this 3:40 vendors and services that provide this asynchronous or remote care for the 3:42 asynchronous or remote care for the 3:42 asynchronous or remote care for the patients. And then we integrate all that 3:43 patients. And then we integrate all that 3:44 patients. And then we integrate all that data to come back into the medical 3:45 data to come back into the medical 3:45 data to come back into the medical records for doctors and hospital systems 3:47 records for doctors and hospital systems 3:48 records for doctors and hospital systems to remotely monitor and intervene. So we 3:51 to remotely monitor and intervene. So we 3:51 to remotely monitor and intervene. So we will sign more hospital customers. We 3:53 will sign more hospital customers. We 3:53 will sign more hospital customers. We will launch more partners. Why Samsung 3:56 will launch more partners. Why Samsung 3:56 will launch more partners. Why Samsung bought us is they see their watch the 3:58 bought us is they see their watch the 3:58 bought us is they see their watch the ring increasingly playing a role in 4:01 ring increasingly playing a role in 4:01 ring increasingly playing a role in clinical care. They're getting more and 4:02 clinical care. They're getting more and 4:02 clinical care. They're getting more and more FDA designations for AIB detection, 4:05 more FDA designations for AIB detection, 4:05 more FDA designations for AIB detection, sleep apnea detection, hypertension 4:07 sleep apnea detection, hypertension 4:07 sleep apnea detection, hypertension monitoring. And the more clinical these 4:10 monitoring. And the more clinical these 4:10 monitoring. And the more clinical these capabilities came, the more they 4:11 capabilities came, the more they 4:11 capabilities came, the more they realized, hey, we're no longer just a 4:13 realized, hey, we're no longer just a 4:13 realized, hey, we're no longer just a consumer company. We're a clinical 4:15 consumer company. We're a clinical 4:15 consumer company. We're a clinical company. We need someone, some partner 4:19 company. We need someone, some partner 4:19 company. We need someone, some partner to help us integrate to the medical 4:20 to help us integrate to the medical 4:20 to help us integrate to the medical records and the workflow and the 4:22 records and the workflow and the 4:22 records and the workflow and the hospital systems. So they found Zelt, we 4:24 hospital systems. So they found Zelt, we 4:24 hospital systems. So they found Zelt, we negotiated and here we are today. So 4:26 negotiated and here we are today. So 4:26 negotiated and here we are today. So very excited. 4:27 very excited. 4:27 very excited. >> Yeah, I think that's the power of those 4:30 >> Yeah, I think that's the power of those 4:30 >> Yeah, I think that's the power of those amazing collaboration. And they are a 4:31 amazing collaboration. And they are a 4:31 amazing collaboration. And they are a big company and they're about creating 4:33 big company and they're about creating 4:33 big company and they're about creating the right devices. But the device when 4:36 the right devices. But the device when 4:36 the right devices. But the device when we have the implementation and the 4:38 we have the implementation and the 4:38 we have the implementation and the indication how patients are really using 4:41 indication how patients are really using 4:41 indication how patients are really using it, it's easy convenient for them. And 4:44 it, it's easy convenient for them. And 4:44 it, it's easy convenient for them. And how do we then leverage these data that 4:47 how do we then leverage these data that 4:47 how do we then leverage these data that the health care workers care about? Yes. 4:49 the health care workers care about? Yes. 4:50 the health care workers care about? Yes. If we recommend a device, I have been on 4:52 If we recommend a device, I have been on 4:52 If we recommend a device, I have been on those calls too, calling my patient to 4:54 those calls too, calling my patient to 4:54 those calls too, calling my patient to be, hey, we really think you should have 4:56 be, hey, we really think you should have 4:56 be, hey, we really think you should have a remote monitoring device at home. 4:59 a remote monitoring device at home. 4:59 a remote monitoring device at home. Check your blood pressure. check some 5:00 Check your blood pressure. check some 5:00 Check your blood pressure. check some algorithm and pull socks and then some 5:03 algorithm and pull socks and then some 5:03 algorithm and pull socks and then some people really is that push back is like 5:04 people really is that push back is like 5:04 people really is that push back is like oh you're making me do work right and 5:06 oh you're making me do work right and 5:06 oh you're making me do work right and versus others like oh I would love that 5:09 versus others like oh I would love that 5:09 versus others like oh I would love that right I want to know these data point so 5:11 right I want to know these data point so 5:11 right I want to know these data point so we're really catering to now people who 5:13 we're really catering to now people who 5:13 we're really catering to now people who are already in that same mindset without 5:16 are already in that same mindset without 5:16 are already in that same mindset without extra education they're doing it anyway 5:19 extra education they're doing it anyway 5:19 extra education they're doing it anyway why not give the right data back to the 5:21 why not give the right data back to the 5:22 why not give the right data back to the clinical team so they can help 5:23 clinical team so they can help 5:23 clinical team so they can help facilitate especially that preventative 5:25 facilitate especially that preventative 5:25 facilitate especially that preventative side right maybe one or two times your 5:29 side right maybe one or two times your 5:29 side right maybe one or two times your heart goes up, it's not that big deal. 5:32 heart goes up, it's not that big deal. 5:32 heart goes up, it's not that big deal. But if you consistently doing that, 5:33 But if you consistently doing that, 5:33 But if you consistently doing that, perhaps the SVT, perhaps the AIB, we 5:36 perhaps the SVT, perhaps the AIB, we 5:36 perhaps the SVT, perhaps the AIB, we then can help to trigger those 5:38 then can help to trigger those 5:38 then can help to trigger those additional assessment and treatment 5:40 additional assessment and treatment 5:40 additional assessment and treatment plan. 5:40 plan. 5:40 plan. >> Exactly. And also one of the benefits 5:42 >> Exactly. And also one of the benefits 5:42 >> Exactly. And also one of the benefits that Zelt has is when we're in the 5:43 that Zelt has is when we're in the 5:43 that Zelt has is when we're in the prescribing workflow, we know why the 5:45 prescribing workflow, we know why the 5:46 prescribing workflow, we know why the clinician might pregnancy. So you're 5:47 clinician might pregnancy. So you're 5:47 clinician might pregnancy. So you're only monitoring the want to care about 5:50 only monitoring the want to care about 5:50 only monitoring the want to care about someone's fetal or the blood pressure 5:52 someone's fetal or the blood pressure 5:52 someone's fetal or the blood pressure and scale weight. or if someone's 5:54 and scale weight. or if someone's 5:54 and scale weight. or if someone's discharged from postsurgical recovery, 5:56 discharged from postsurgical recovery, 5:56 discharged from postsurgical recovery, you might need them to know about the 5:59 you might need them to know about the 5:59 you might need them to know about the number of steps they have to do to stay 6:00 number of steps they have to do to stay 6:00 number of steps they have to do to stay on their PT regimen or protocol. So when 6:03 on their PT regimen or protocol. So when 6:03 on their PT regimen or protocol. So when you're in the prescribing, you already 6:04 you're in the prescribing, you already 6:04 you're in the prescribing, you already know what it is you're trying to monitor 6:06 know what it is you're trying to monitor 6:06 know what it is you're trying to monitor on behalf of that patient. So then the 6:08 on behalf of that patient. So then the 6:08 on behalf of that patient. So then the fidelity of the data that you're 6:09 fidelity of the data that you're 6:09 fidelity of the data that you're bringing back and the alerting mechanism 6:11 bringing back and the alerting mechanism 6:11 bringing back and the alerting mechanism is very very pertinent to what that 6:13 is very very pertinent to what that 6:13 is very very pertinent to what that clinician wants to do in terms of 6:15 clinician wants to do in terms of 6:15 clinician wants to do in terms of remotely monitoring that patient. Yeah, 6:17 remotely monitoring that patient. Yeah, 6:17 remotely monitoring that patient. Yeah, it's definitely about not just the 6:19 it's definitely about not just the 6:19 it's definitely about not just the detection part is you already can attach 6:22 detection part is you already can attach 6:22 detection part is you already can attach to these treatment workflow. I think 6:24 to these treatment workflow. I think 6:24 to these treatment workflow. I think that's many people's challenge is oh we 6:27 that's many people's challenge is oh we 6:27 that's many people's challenge is oh we can create a care plan but who's 6:29 can create a care plan but who's 6:29 can create a care plan but who's actually ensuring these things that 6:31 actually ensuring these things that 6:31 actually ensuring these things that happen and now you guys have these apps 6:34 happen and now you guys have these apps 6:34 happen and now you guys have these apps and recommendations so people can be 6:37 and recommendations so people can be 6:37 and recommendations so people can be very specific in what they need to do 6:39 very specific in what they need to do 6:39 very specific in what they need to do >> for the next phase of treatment without
Hospital expansion and digital prescribing vision 6:42 >> for the next phase of treatment without 6:42 >> for the next phase of treatment without having to have additional nurses mas 6:45 having to have additional nurses mas 6:45 having to have additional nurses mas have to call them at home check on them 6:48 have to call them at home check on them 6:48 have to call them at home check on them and also potentially decrease the amount 6:50 and also potentially decrease the amount 6:50 and also potentially decrease the amount of calls clinicians take when the middle 6:52 of calls clinicians take when the middle 6:52 of calls clinicians take when the middle of the night if We didn't have any 6:54 of the night if We didn't have any 6:54 of the night if We didn't have any monitoring, you really don't know what 6:56 monitoring, you really don't know what 6:56 monitoring, you really don't know what is that acuity of the state. 6:58 is that acuity of the state. 6:58 is that acuity of the state. >> Exactly. So again, some of the benefits 7:00 >> Exactly. So again, some of the benefits 7:00 >> Exactly. So again, some of the benefits that Zelt has and the connectivity we 7:02 that Zelt has and the connectivity we 7:02 that Zelt has and the connectivity we have to the medical record. We do a lot 7:03 have to the medical record. We do a lot 7:03 have to the medical record. We do a lot of depression screens with patients 7:05 of depression screens with patients 7:05 of depression screens with patients delivered through mental health apps and 7:07 delivered through mental health apps and 7:07 delivered through mental health apps and the PHQ9 you know what that is like the 7:09 the PHQ9 you know what that is like the 7:09 the PHQ9 you know what that is like the you know questionnaire that asks the 7:10 you know questionnaire that asks the 7:10 you know questionnaire that asks the patient one of the questions is are you 7:12 patient one of the questions is are you 7:12 patient one of the questions is are you feeling suicidal and that has a 7:14 feeling suicidal and that has a 7:14 feeling suicidal and that has a different escalation acuity than you 7:17 different escalation acuity than you 7:17 different escalation acuity than you know I'm not feeling well today kind of 7:18 know I'm not feeling well today kind of 7:18 know I'm not feeling well today kind of like question. So again, we remotely 7:21 like question. So again, we remotely 7:21 like question. So again, we remotely monitor a variety of different patient 7:23 monitor a variety of different patient 7:23 monitor a variety of different patient generated data, device generated data, 7:25 generated data, device generated data, 7:26 generated data, device generated data, and the acuity level of that can trigger 7:28 and the acuity level of that can trigger 7:28 and the acuity level of that can trigger a number of different escalation 7:30 a number of different escalation 7:30 a number of different escalation interventions depending upon the 7:32 interventions depending upon the 7:32 interventions depending upon the severity of that data coming back. 7:34 severity of that data coming back. 7:34 severity of that data coming back. >> Yeah, that's amazing. So it seems like 7:35 >> Yeah, that's amazing. So it seems like 7:35 >> Yeah, that's amazing. So it seems like you guys are already very interconnected 7:38 you guys are already very interconnected 7:38 you guys are already very interconnected into the hospital system. Is that the 7:40 into the hospital system. Is that the 7:40 into the hospital system. Is that the growth plan is getting into more 7:42 growth plan is getting into more 7:42 growth plan is getting into more hospital where we're start expanding 7:43 hospital where we're start expanding 7:43 hospital where we're start expanding other channels? Yeah, we work with 7:45 other channels? Yeah, we work with 7:45 other channels? Yeah, we work with dozens of hospital systems and it's like 7:47 dozens of hospital systems and it's like 7:47 dozens of hospital systems and it's like Providence and UPMC and Advocate and 7:49 Providence and UPMC and Advocate and 7:50 Providence and UPMC and Advocate and Mastian Bighgam and Banner and Duke 7:52 Mastian Bighgam and Banner and Duke 7:52 Mastian Bighgam and Banner and Duke Stanford. So big big academics. We're 7:55 Stanford. So big big academics. We're 7:55 Stanford. So big big academics. We're working with a number of cancer care 7:56 working with a number of cancer care 7:56 working with a number of cancer care centers, Dana Farber, City of Hope and 7:58 centers, Dana Farber, City of Hope and 7:58 centers, Dana Farber, City of Hope and even pediatric hospitals. So specialty 8:00 even pediatric hospitals. So specialty 8:00 even pediatric hospitals. So specialty hospitals with Samsung I hope to be 8:03 hospitals with Samsung I hope to be 8:03 hospitals with Samsung I hope to be ubiquitous. I would like to be default 8:05 ubiquitous. I would like to be default 8:05 ubiquitous. I would like to be default infrastructure. I don't know if you're 8:07 infrastructure. I don't know if you're 8:07 infrastructure. I don't know if you're familiar with Sher Scripts, the 8:08 familiar with Sher Scripts, the 8:08 familiar with Sher Scripts, the e-rescribing platform for medications. 8:10 e-rescribing platform for medications. 8:10 e-rescribing platform for medications. We would like to be as ubiquitous as 8:12 We would like to be as ubiquitous as 8:12 We would like to be as ubiquitous as Sure Scripts but for prescribing digital 8:15 Sure Scripts but for prescribing digital 8:15 Sure Scripts but for prescribing digital activity on behalf of hospital systems. 8:17 activity on behalf of hospital systems. 8:17 activity on behalf of hospital systems. So that's our ambition and that's our 8:18 So that's our ambition and that's our 8:18 So that's our ambition and that's our goal and Samsung is going to help propel 8:20 goal and Samsung is going to help propel 8:20 goal and Samsung is going to help propel towards that. 8:21 towards that. 8:21 towards that. >> That's amazing. And so I also like to 8:24 >> That's amazing. And so I also like to 8:24 >> That's amazing. And so I also like to ask a fun question. If we give you a 8:27 ask a fun question. If we give you a 8:27 ask a fun question. If we give you a magic wand and the magic wand grant you
Reimbursement, interoperability, and national patient ID 8:29 magic wand and the magic wand grant you 8:29 magic wand and the magic wand grant you three wishes to get you to that 8:31 three wishes to get you to that 8:31 three wishes to get you to that ambiguous everything digital 8:33 ambiguous everything digital 8:33 ambiguous everything digital recommendation, how would you use those 8:35 recommendation, how would you use those 8:35 recommendation, how would you use those three wishes? 8:36 three wishes? 8:36 three wishes? >> Great question. One, I would love to see 8:39 >> Great question. One, I would love to see 8:39 >> Great question. One, I would love to see Medicaid and Medicare reimbured for 8:41 Medicaid and Medicare reimbured for 8:41 Medicaid and Medicare reimbured for digital health. I saw the stat that 95% 8:44 digital health. I saw the stat that 95% 8:44 digital health. I saw the stat that 95% of all Fortune 500 companies have 8:46 of all Fortune 500 companies have 8:46 of all Fortune 500 companies have digital mental health applications 8:48 digital mental health applications 8:48 digital mental health applications available for their employees. It's 8:50 available for their employees. It's 8:50 available for their employees. It's proving beneficial. It's proving 8:51 proving beneficial. It's proving 8:51 proving beneficial. It's proving economical. The immediacy versus trying 8:54 economical. The immediacy versus trying 8:54 economical. The immediacy versus trying to schedule a six-month out, you know, 8:56 to schedule a six-month out, you know, 8:56 to schedule a six-month out, you know, mental health professional appointment 8:58 mental health professional appointment 8:58 mental health professional appointment provides benefit. Yet for your most 9:00 provides benefit. Yet for your most 9:00 provides benefit. Yet for your most vulnerable patients, your Medicaid, you 9:03 vulnerable patients, your Medicaid, you 9:03 vulnerable patients, your Medicaid, you know, that might be transportation 9:05 know, that might be transportation 9:05 know, that might be transportation challenged or taking time off from work 9:07 challenged or taking time off from work 9:07 challenged or taking time off from work or physically challenged, Medicare, same 9:09 or physically challenged, Medicare, same 9:09 or physically challenged, Medicare, same challenges, different, you know, like 9:11 challenges, different, you know, like 9:11 challenges, different, you know, like implications. Why is it that they don't 9:13 implications. Why is it that they don't 9:13 implications. Why is it that they don't have access to these mental health 9:15 have access to these mental health 9:15 have access to these mental health tools? Why is it that they have to 9:16 tools? Why is it that they have to 9:16 tools? Why is it that they have to schedule the face to face visit? So, 9:17 schedule the face to face visit? So, 9:18 schedule the face to face visit? So, reimbursement for Medicaid and Medicare. 9:20 reimbursement for Medicaid and Medicare. 9:20 reimbursement for Medicaid and Medicare. I truly think that a national healthcare 9:22 I truly think that a national healthcare 9:22 I truly think that a national healthcare ID might simplify a lot of device 9:24 ID might simplify a lot of device 9:24 ID might simplify a lot of device connectivity and app connectivity and 9:27 connectivity and app connectivity and 9:27 connectivity and app connectivity and EHR connectivity and broker the data 9:30 EHR connectivity and broker the data 9:30 EHR connectivity and broker the data interoperability that would make a more 9:31 interoperability that would make a more 9:32 interoperability that would make a more seamless healthcare experience more 9:33 seamless healthcare experience more 9:33 seamless healthcare experience more prevalent. And then lastly, if we 9:36 prevalent. And then lastly, if we 9:36 prevalent. And then lastly, if we execute on vigilant Samsung, we're going 9:38 execute on vigilant Samsung, we're going 9:38 execute on vigilant Samsung, we're going to achieve it ourselves. So I'm thrilled 9:40 to achieve it ourselves. So I'm thrilled 9:40 to achieve it ourselves. So I'm thrilled to be partnered with Samsung. I was in 9:42 to be partnered with Samsung. I was in 9:42 to be partnered with Samsung. I was in the mobile industry for almost 20 years 9:44 the mobile industry for almost 20 years 9:44 the mobile industry for almost 20 years prior to this. Samsung was investor and 9:46 prior to this. Samsung was investor and 9:46 prior to this. Samsung was investor and on my board of my last company and our 9:49 on my board of my last company and our 9:49 on my board of my last company and our software was deployed ubiquitously on 9:51 software was deployed ubiquitously on 9:51 software was deployed ubiquitously on every single Samsung device globally. I 9:53 every single Samsung device globally. I 9:53 every single Samsung device globally. I would like to be part of Samsung's 9:56 would like to be part of Samsung's 9:56 would like to be part of Samsung's global healthcare footprint and achieve 9:59 global healthcare footprint and achieve 9:59 global healthcare footprint and achieve that level of scale with this new 10:00 that level of scale with this new 10:00 that level of scale with this new partnership and relationship with 10:02 partnership and relationship with 10:02 partnership and relationship with Samsung. 10:03 Samsung. 10:03 Samsung. >> Yeah, that's exciting, right? It's 10:05 >> Yeah, that's exciting, right? It's 10:05 >> Yeah, that's exciting, right? It's giving more access by tapping more into 10:07 giving more access by tapping more into 10:07 giving more access by tapping more into the Medicare Medicaid population. They 10:10 the Medicare Medicaid population. They 10:10 the Medicare Medicaid population. They are already in the realm of wanting to 10:13 are already in the realm of wanting to 10:13 are already in the realm of wanting to serve, right? with the reimbursement on 10:15 serve, right? with the reimbursement on 10:15 serve, right? with the reimbursement on remote monitoring whatnot but also how 10:18 remote monitoring whatnot but also how 10:18 remote monitoring whatnot but also how do we expand that right to be more 10:20 do we expand that right to be more 10:20 do we expand that right to be more accessible and then the second thing in 10:23 accessible and then the second thing in 10:23 accessible and then the second thing in terms of you know leveraging Samsung 10:25 terms of you know leveraging Samsung 10:25 terms of you know leveraging Samsung they will come in with their whole team 10:28 they will come in with their whole team 10:28 they will come in with their whole team right really thinking about what that 10 10:31 right really thinking about what that 10 10:31 right really thinking about what that 10 year vision five year vision and then 10:33 year vision five year vision and then 10:33 year vision five year vision and then grow into the omniresent of a solution 10:38 grow into the omniresent of a solution 10:38 grow into the omniresent of a solution right and the second thing you said I 10:41 right and the second thing you said I 10:41 right and the second thing you said I forgot for break 10:42 forgot for break 10:42 forgot for break >> national patient ID Yes, ID which I 10:45 >> national patient ID Yes, ID which I 10:45 >> national patient ID Yes, ID which I think there are solutions nowadays um 10:47 think there are solutions nowadays um 10:47 think there are solutions nowadays um too many point of care right that's the 10:49 too many point of care right that's the 10:49 too many point of care right that's the challenge is they build their own EHR 10:51 challenge is they build their own EHR 10:52 challenge is they build their own EHR system for collecting these data but 10:54 system for collecting these data but 10:54 system for collecting these data but they don't necessarily sync into the EHR 10:58 they don't necessarily sync into the EHR 10:58 they don't necessarily sync into the EHR that's already existing so then it feels 11:00 that's already existing so then it feels 11:00 that's already existing so then it feels like as clinician myself I have to log 11:02 like as clinician myself I have to log 11:02 like as clinician myself I have to log into this portal that portal just get 11:04 into this portal that portal just get 11:04 into this portal that portal just get data or they're like oh yeah we'll just 11:06 data or they're like oh yeah we'll just 11:06 data or they're like oh yeah we'll just fax the data over then I'm like oh my 11:09 fax the data over then I'm like oh my 11:09 fax the data over then I'm like oh my god now you're creating more work for 11:10 god now you're creating more work for 11:10 god now you're creating more work for them to scan it I'm putting special 11:12 them to scan it I'm putting special 11:12 them to scan it I'm putting special folder it's not innate into the system 11:15 folder it's not innate into the system 11:15 folder it's not innate into the system that how we see trends right so I think 11:18 that how we see trends right so I think 11:18 that how we see trends right so I think that for sure with the national patient 11:21 that for sure with the national patient 11:21 that for sure with the national patient idea of not just the epic have the
Samsung's healthcare future and ambient listening 11:25 idea of not just the epic have the 11:25 idea of not just the epic have the community where now I can see different 11:27 community where now I can see different 11:27 community where now I can see different hospitals record but what if it's a 11:29 hospitals record but what if it's a 11:29 hospitals record but what if it's a soaring what is they have a completely 11:31 soaring what is they have a completely 11:31 soaring what is they have a completely different thing of HCA hospital 11:33 different thing of HCA hospital 11:33 different thing of HCA hospital completely different right so how do we 11:35 completely different right so how do we 11:35 completely different right so how do we get the right data no matter where 11:37 get the right data no matter where 11:37 get the right data no matter where patient are and having them have the 11:39 patient are and having them have the 11:39 patient are and having them have the power of those data and to even 11:43 power of those data and to even 11:43 power of those data and to even participate in other researchers if they 11:45 participate in other researchers if they 11:45 participate in other researchers if they so desire to. 11:46 so desire to. 11:46 so desire to. >> Well, well said. Yes, absolutely agree. 11:48 >> Well, well said. Yes, absolutely agree. 11:48 >> Well, well said. Yes, absolutely agree. And Samsung is committed to a healthier, 11:51 And Samsung is committed to a healthier, 11:51 And Samsung is committed to a healthier, more connected healthcare future. And 11:54 more connected healthcare future. And 11:54 more connected healthcare future. And over 70% of US homes have a Samsung 11:56 over 70% of US homes have a Samsung 11:56 over 70% of US homes have a Samsung device, a TV, a refrigerator, a washing 11:58 device, a TV, a refrigerator, a washing 11:58 device, a TV, a refrigerator, a washing machine, air, my Samsung phone. And into 12:01 machine, air, my Samsung phone. And into 12:01 machine, air, my Samsung phone. And into that vision, Samsung is going to connect 12:03 that vision, Samsung is going to connect 12:04 that vision, Samsung is going to connect all those to relevant healthcare 12:05 all those to relevant healthcare 12:05 all those to relevant healthcare experiences for fall risk detection or 12:07 experiences for fall risk detection or 12:07 experiences for fall risk detection or healthier eating or nudging and guiding 12:10 healthier eating or nudging and guiding 12:10 healthier eating or nudging and guiding towards, you know, behaviors. And so I 12:12 towards, you know, behaviors. And so I 12:12 towards, you know, behaviors. And so I think Samsung is going to play an 12:14 think Samsung is going to play an 12:14 think Samsung is going to play an increasingly pervasive role in 12:16 increasingly pervasive role in 12:16 increasingly pervasive role in healthcare in our lives. And that's a 12:18 healthcare in our lives. And that's a 12:18 healthcare in our lives. And that's a good thing from what I've seen on their 12:20 good thing from what I've seen on their 12:20 good thing from what I've seen on their vision and commitment towards healthier 12:22 vision and commitment towards healthier 12:22 vision and commitment towards healthier ecosystem for all. 12:23 ecosystem for all. 12:23 ecosystem for all. >> Yeah, it's all about what's already 12:25 >> Yeah, it's all about what's already 12:25 >> Yeah, it's all about what's already existing. How do we maximize the 12:28 existing. How do we maximize the 12:28 existing. How do we maximize the existing product and services and tap it 12:30 existing product and services and tap it 12:30 existing product and services and tap it back into what we can build, right? 12:33 back into what we can build, right? 12:33 back into what we can build, right? Connecting all the dots and vision 12:34 Connecting all the dots and vision 12:34 Connecting all the dots and vision together. So it's no longer I'm building 12:37 together. So it's no longer I'm building 12:37 together. So it's no longer I'm building this. What does that truly mean for the 12:40 this. What does that truly mean for the 12:40 this. What does that truly mean for the patient individual? Right? Like small 12:42 patient individual? Right? Like small 12:42 patient individual? Right? Like small things like when they have the Samsung 12:44 things like when they have the Samsung 12:44 things like when they have the Samsung fridge where you can tap, you can now 12:46 fridge where you can tap, you can now 12:46 fridge where you can tap, you can now see everything in your fridge instead of 12:49 see everything in your fridge instead of 12:49 see everything in your fridge instead of people open up the fridge and staring at 12:50 people open up the fridge and staring at 12:50 people open up the fridge and staring at it for 10 minutes and then the fridge 12:53 it for 10 minutes and then the fridge 12:53 it for 10 minutes and then the fridge beep at you, right? 12:54 beep at you, right? 12:54 beep at you, right? >> You know it. making those better healthy 12:56 >> You know it. making those better healthy 12:56 >> You know it. making those better healthy choices. So it's exciting to be in that 12:58 choices. So it's exciting to be in that 12:58 choices. So it's exciting to be in that round of creation and make things 13:02 round of creation and make things 13:02 round of creation and make things exciting. Now my passion is always 13:05 exciting. Now my passion is always 13:05 exciting. Now my passion is always having more clinicians especially female 13:07 having more clinicians especially female 13:07 having more clinicians especially female to take those four roles investment 13:09 to take those four roles investment 13:09 to take those four roles investment roles because when we are engaged in the 13:11 roles because when we are engaged in the 13:11 roles because when we are engaged in the forefront of creation then we are easier 13:14 forefront of creation then we are easier 13:14 forefront of creation then we are easier to adapt because it's already embedded 13:17 to adapt because it's already embedded 13:17 to adapt because it's already embedded in how they think about workflow and how 13:19 in how they think about workflow and how 13:19 in how they think about workflow and how they would recommend this recommendation 13:21 they would recommend this recommendation 13:21 they would recommend this recommendation for the patient. Right? at the end of 13:22 for the patient. Right? at the end of 13:22 for the patient. Right? at the end of the day and they always check with your 13:24 the day and they always check with your 13:24 the day and they always check with your providers right so that's my personal 13:27 providers right so that's my personal 13:27 providers right so that's my personal mission so when I'm always engaging with 13:30 mission so when I'm always engaging with 13:30 mission so when I'm always engaging with you guys who already build these things 13:32 you guys who already build these things 13:32 you guys who already build these things we're always like so what would be 13:33 we're always like so what would be 13:33 we're always like so what would be something you will ask about our medical 13:36 something you will ask about our medical 13:36 something you will ask about our medical community right those of us who truly 13:38 community right those of us who truly 13:38 community right those of us who truly believe in change taking on the roles 13:40 believe in change taking on the roles 13:40 believe in change taking on the roles how can we be more helpful 13:42 how can we be more helpful 13:42 how can we be more helpful >> open to change there's too much 13:45 >> open to change there's too much 13:45 >> open to change there's too much governance and process and hesitancy and 13:48 governance and process and hesitancy and 13:48 governance and process and hesitancy and the world is moving so quickly with in 13:50 the world is moving so quickly with in 13:50 the world is moving so quickly with in terms of AI It may not be a stretch. 13:53 terms of AI It may not be a stretch. 13:53 terms of AI It may not be a stretch. Samsung might not agree with me making 13:55 Samsung might not agree with me making 13:55 Samsung might not agree with me making forward lame statements like this, but 13:57 forward lame statements like this, but 13:57 forward lame statements like this, but the watch, the ring, the wearable, the 13:59 the watch, the ring, the wearable, the 13:59 the watch, the ring, the wearable, the patch, the phone in your pocket, they're 14:01 patch, the phone in your pocket, they're 14:01 patch, the phone in your pocket, they're all going to increasingly have a tell 14:03 all going to increasingly have a tell 14:03 all going to increasingly have a tell that something is not right with your 14:05 that something is not right with your 14:05 that something is not right with your health and it's going to notify you to 14:08 health and it's going to notify you to 14:08 health and it's going to notify you to do something about that. And you're 14:10 do something about that. And you're 14:10 do something about that. And you're essentially going to have a doctor in 14:11 essentially going to have a doctor in 14:11 essentially going to have a doctor in your pocket that's going to have an AI 14:13 your pocket that's going to have an AI 14:13 your pocket that's going to have an AI chatbot that's going to like try and 14:15 chatbot that's going to like try and 14:15 chatbot that's going to like try and triage. It might lead to an urgent care 14:17 triage. It might lead to an urgent care 14:17 triage. It might lead to an urgent care scenario. It might lead to scheduling a 14:19 scenario. It might lead to scheduling a 14:19 scenario. It might lead to scheduling a specialist, you know, visit. It might 14:21 specialist, you know, visit. It might 14:21 specialist, you know, visit. It might lead to teleaalth kind of offerings but 14:23 lead to teleaalth kind of offerings but 14:23 lead to teleaalth kind of offerings but that world is coming and providers need 14:25 that world is coming and providers need 14:25 that world is coming and providers need to embrace and incorporate that into 14:27 to embrace and incorporate that into 14:27 to embrace and incorporate that into their planning of how healthcare is 14:29 their planning of how healthcare is 14:29 their planning of how healthcare is going to be delivered in the future here 14:30 going to be delivered in the future here 14:30 going to be delivered in the future here in in this country and in the world and 14:32 in in this country and in the world and 14:32 in in this country and in the world and I'm excited by that and I strongly 14:34 I'm excited by that and I strongly 14:34 I'm excited by that and I strongly believe in that. I've been always in my 14:36 believe in that. I've been always in my 14:36 believe in that. I've been always in my career tech forward tech optimist and I 14:39 career tech forward tech optimist and I 14:39 career tech forward tech optimist and I think that it's going to improve lives 14:40 think that it's going to improve lives 14:40 think that it's going to improve lives and save costs and I would encourage 14:43 and save costs and I would encourage 14:43 and save costs and I would encourage providers to think expansively on what 14:45 providers to think expansively on what 14:45 providers to think expansively on what this world can do in care delivery and 14:48 this world can do in care delivery and 14:48 this world can do in care delivery and cost reductions. Yeah, I think we 14:50 cost reductions. Yeah, I think we 14:50 cost reductions. Yeah, I think we definitely have a large body of 14:52 definitely have a large body of 14:52 definitely have a large body of clinicians who believe in that and then 14:54 clinicians who believe in that and then 14:54 clinicians who believe in that and then they do see is they're reducing amount 14:56 they do see is they're reducing amount 14:56 they do see is they're reducing amount of work they want to do, they just don't 14:58 of work they want to do, they just don't 14:58 of work they want to do, they just don't have the time to do and then therefore 15:01 have the time to do and then therefore 15:01 have the time to do and then therefore it actually does increase the referral 15:04 it actually does increase the referral 15:04 it actually does increase the referral back right because if it's already 15:05 back right because if it's already 15:05 back right because if it's already triage it's already recommended that 15:07 triage it's already recommended that 15:08 triage it's already recommended that means we can now see some of the patient 15:10 means we can now see some of the patient 15:10 means we can now see some of the patient that we might not even know they needed 15:12 that we might not even know they needed 15:12 that we might not even know they needed it and then that will reduce the amount 15:14 it and then that will reduce the amount 15:14 it and then that will reduce the amount of primary care burdens when it comes to 15:17 of primary care burdens when it comes to 15:18 of primary care burdens when it comes to they are so tapped out on amount of 15:21 they are so tapped out on amount of 15:21 they are so tapped out on amount of patient they're already seeing right so 15:23 patient they're already seeing right so 15:23 patient they're already seeing right so how do we help them to get through that 15:24 how do we help them to get through that 15:24 how do we help them to get through that process quicker to have the right 15:26 process quicker to have the right 15:26 process quicker to have the right recommendation treatment plans and to 15:29 recommendation treatment plans and to 15:29 recommendation treatment plans and to come back to the same system 15:30 come back to the same system 15:30 come back to the same system >> well and I'm sure you're seeing the 15:31 >> well and I'm sure you're seeing the 15:31 >> well and I'm sure you're seeing the ambient listening and you know the 15:33 ambient listening and you know the 15:33 ambient listening and you know the capabilities and the burnout reduction 15:35 capabilities and the burnout reduction 15:35 capabilities and the burnout reduction that that's achieving for a lot of 15:36 that that's achieving for a lot of 15:36 that that's achieving for a lot of providers and clinicians and Samsung 15:39 providers and clinicians and Samsung 15:39 providers and clinicians and Samsung makes a lot of those phones capturing 15:40 makes a lot of those phones capturing 15:40 makes a lot of those phones capturing that you know predict there'll be 15:42 that you know predict there'll be 15:42 that you know predict there'll be glasses in the future that also play a 15:43 glasses in the future that also play a 15:44 glasses in the future that also play a role into that and if you expand that 15:46 role into that and if you expand that 15:46 role into that and if you expand that ambient listening to camera detection 15:49 ambient listening to camera detection 15:49 ambient listening to camera detection and other ambient listening 15:51 and other ambient listening 15:51 and other ambient listening capabilities. Samsung makes all of those 15:53 capabilities. Samsung makes all of those 15:53 capabilities. Samsung makes all of those devices. So, I think you're going to see 15:55 devices. So, I think you're going to see 15:55 devices. So, I think you're going to see Samsung playing an increasingly strong 15:57 Samsung playing an increasingly strong 15:57 Samsung playing an increasingly strong role in ambient listening for both 15:59 role in ambient listening for both 15:59 role in ambient listening for both inpatient scenarios and doctor clinician 16:01 inpatient scenarios and doctor clinician 16:01 inpatient scenarios and doctor clinician relationship as well as bridging into 16:03 relationship as well as bridging into 16:03 relationship as well as bridging into the home that has its own remote 16:04 the home that has its own remote 16:04 the home that has its own remote monitoring capabilities and can be 16:06 monitoring capabilities and can be 16:06 monitoring capabilities and can be guides towards wellness and healthier 16:08 guides towards wellness and healthier 16:08 guides towards wellness and healthier living as well as notifications for 16:11 living as well as notifications for 16:11 living as well as notifications for increased clinical interventions when 16:13 increased clinical interventions when 16:13 increased clinical interventions when needed for certain patients. 16:15 needed for certain patients. 16:15 needed for certain patients. >> Awesome. As we wrap up, we know people's 16:18 >> Awesome. As we wrap up, we know people's 16:18 >> Awesome. As we wrap up, we know people's gonna wanted to have these conversation 16:19 gonna wanted to have these conversation 16:20 gonna wanted to have these conversation whether they are in the hospital system 16:21 whether they are in the hospital system 16:21 whether they are in the hospital system or they already thinking about oh my 16:24 or they already thinking about oh my 16:24 or they already thinking about oh my acco or other entities can also adapt. 16:27 acco or other entities can also adapt. 16:27 acco or other entities can also adapt. What's the best way for them to reach 16:28 What's the best way for them to reach 16:28 What's the best way for them to reach out to you? 16:29 out to you? 16:29 out to you? >> zelp.com if you're a vendor partner and 16:32 >> zelp.com if you're a vendor partner and 16:32 >> zelp.com if you're a vendor partner and want to integrate to be prescribed out 16:34 want to integrate to be prescribed out 16:34 want to integrate to be prescribed out to the customers or the patients that 16:36 to the customers or the patients that 16:36 to the customers or the patients that are customer associated. We have a 16:38 are customer associated. We have a 16:38 are customer associated. We have a sandbox for APIs but zelt.com Mike 16:41 sandbox for APIs but zelt.com Mike 16:41 sandbox for APIs but zelt.com Mike McSherry Mike. atzel.com happy to engage
Closing remarks and contact info 16:44 McSherry Mike. atzel.com happy to engage 16:44 McSherry Mike. atzel.com happy to engage and refer you to how we can support the 16:47 and refer you to how we can support the 16:47 and refer you to how we can support the vendor ecosystem and our provider 16:49 vendor ecosystem and our provider 16:49 vendor ecosystem and our provider partners to build a healthier life 16:50 partners to build a healthier life 16:50 partners to build a healthier life together. 16:51 together. 16:51 together. >> Amazing. So everyone both from the 16:54 >> Amazing. So everyone both from the 16:54 >> Amazing. So everyone both from the growth side, individual clinical side of 16:57 growth side, individual clinical side of 16:57 growth side, individual clinical side of leaders as well as the vendor side that 16:59 leaders as well as the vendor side that 16:59 leaders as well as the vendor side that you can contribute into the bigger 17:01 you can contribute into the bigger 17:01 you can contribute into the bigger healthcare ecosystem leveraging almost 17:03 healthcare ecosystem leveraging almost 17:03 healthcare ecosystem leveraging almost like a market introduction and how do 17:06 like a market introduction and how do 17:06 like a market introduction and how do you play into that space to help more 17:09 you play into that space to help more 17:09 you play into that space to help more access more connectivity better 17:12 access more connectivity better 17:12 access more connectivity better treatment and reach out to Mike and 17:15 treatment and reach out to Mike and 17:15 treatment and reach out to Mike and whether you're listening on our YouTube 17:18 whether you're listening on our YouTube 17:18 whether you're listening on our YouTube podcast or LinkedIn make sure you 17:20 podcast or LinkedIn make sure you 17:20 podcast or LinkedIn make sure you comment below what are something that 17:22 comment below what are something that 17:22 comment below what are something that you already been contributing to this 17:25 you already been contributing to this 17:25 you already been contributing to this sphere of connectivity and tag Mike, tag 17:29 sphere of connectivity and tag Mike, tag 17:29 sphere of connectivity and tag Mike, tag myself. We would love to continue those 17:31 myself. We would love to continue those 17:31 myself. We would love to continue those conversation. 17:32 conversation. 17:32 conversation. >> Great. Thank you. 17:33 >> Great. Thank you. 17:34 >> Great. Thank you. >> Thank you for listening. Remember, the 17:36 >> Thank you for listening. Remember, the 17:36 >> Thank you for listening. Remember, the positive change we're seeking starts 17:38 positive change we're seeking starts 17:38 positive change we're seeking starts right here with me and you. If you're a 17:41 right here with me and you. If you're a 17:42 right here with me and you. If you're a fan of the show or if you are just 17:44 fan of the show or if you are just 17:44 fan of the show or if you are just having struggles or success that you're 17:47 having struggles or success that you're 17:47 having struggles or success that you're either experienced in the past or are 17:50 either experienced in the past or are 17:50 either experienced in the past or are experiencing now in the healthcare 17:52 experiencing now in the healthcare 17:52 experiencing now in the healthcare industry, these matter to all of us. I 17:56 industry, these matter to all of us. I 17:56 industry, these matter to all of us. I want to hear from you. Visit 17:58 want to hear from you. Visit 17:58 want to hear from you. Visit sabrinarach.com/connect
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