From Managing to Coaching: Transforming Healthcare Culture with Jo Wright

In this episode, Mariam is joined by Jo Wright, co-founder of Coaching Culture Limited and author of the provocatively titled book, No More S**t Managers. Jo shares her journey from a 30-year career in corporate leadership to becoming a professional coach dedicated to cultural transformation. They explore the vital shift from traditional, transactional management to a transformational coaching style, a change Jo argues is essential for the high-pressure world of healthcare. Jo breaks down her 7-step framework for building a coaching culture, discussing how empathy, curiosity, and psychological safety can combat burnout, improve staff retention, and ultimately lead to better patient care.